Contact options
General airline assistance. The airline or ticket seller determines whether a booking can be changed, cancelled or refunded; this is not a dedicated refund hotline.
Booking and reservations
For a new itinerary, check the route, fare conditions and ticket seller before completing your purchase.
Changes, cancellations and refunds
Find the ticket issuer on your confirmation. Use its instructions to check whether a change, cancellation or refund is available for your fare.
Before getting in touch
Virgin Atlantic lists a telephone for Reservations, customer service and Flying Club. Keep the ticket issuer and flight date nearby.
- Find the ticket issuer on the receipt.
- For a delayed bag, keep the baggage report number.
- Ask which fare conditions apply to your ticket.
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