Contact options
Booking and reservations
For a new itinerary, check the route, fare conditions and ticket seller before completing your purchase.
Changes, cancellations and refunds
Find the ticket issuer on your confirmation. Use its instructions to check whether a change, cancellation or refund is available for your fare.
Before getting in touch
Etihad identifies this US Contact Centre in its customer service plan, including for travel assistance information. Use Manage Booking to look up an itinerary and the refund tracker to follow an existing request.
- For bags, retain the claim reference and bag tag independently of the ticket.
- Read the carrier’s latest travel notice when a disruption affects your route.
- A ticket number and a booking reference can identify different records; keep both in your private notes.
Reader reviews
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Sources
- www.etihad.com/en-us/legal/customer-service-plan
- www.etihad.com/
- www.etihad.com/en-us/manage
- www.etihad.com/en-us/manage/refund
- www.etihad.com/en-us/help
- www.etihad.com/en-us